Helpdesk 101
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. Please remember, we try to answer every request as fast as we can. The department has a goal to solve 83% of all tickets within a seven day t...
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us.
Can I use email to reply to a ticket?
Yes, you can respond to the email updates you receive for an open ticket to send an update back to the ticket. Once the ticket is closed, you can no longer respond to the ticket with an email.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket, or email helpdesk@csdnb.org directly, or call 860-832-4692
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