Troubleshooting
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. Please remember, we try to answer every request as fast as we can. The department has a goal to solve 83% of all tickets within a seven day t...
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us.
Can I use email to reply to a ticket?
Yes, you can respond to the email updates you receive for an open ticket to send an update back to the ticket. Once the ticket is closed, you can no longer respond to the ticket with an email.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket, or email helpdesk@csdnb.org directly, or call 860-832-4692
PowerSchool SIS: Student Tech Tickets
Student Tech Help Tickets are a separate system within PowerSchool. It is used for reporting both student device issues as well as student account issues. The system allows information to be automatically connected for the student saving you back and forth for basic information. It also provides ...
Chrome Browser : QR Code Creator
Recent updates “hid” the QR code creator in the chrome browser, but it is still there. To access it: Open the webpage you want the QR Code created for. On the three dots up top, choose Save and Share Select Create QR Code Download and name the QR code. Insert or copy and paste the QR Code ...
Epson Projector: Calibration Steps
Here is a video to guide you through the calibration steps.PLEASE NOTE: ITEMS PLACED NEAR OR ON THE BOARD CAUSE INTERFERENCE AND MUST BE REMOVED FROM THE PROJECTION AREA.
Epson Projector: Replacing the Pen Tips
Epson Pens have a tip that will wear over time and need to be replaced. Here's how to do it: Replacing the Pen Tips If the pen tips become damaged or no longer work correctly, you can replace them. Twist off the tip of the pen to remove it. Twist on the new tip. Parent topic: Projector Mai...
Epson Projector: Replacing Pen Battery
Epson pens are powered with a battery that will need replacing over time. Here's how to do it: Replacing the Interactive Pen Batteries Each pen uses one AA alkaline or Sanyo Eneloop rechargeable battery. Replace the battery as soon as it runs out.When the battery is low, the pen light flashes as ...
Google: Google Classroom Syncing With Clever-PowerSchool
Google Classroom with Clever-PowerSchool will create and sync students automatically to Google Classroom for you! For any teachers that have scheduled students into sections in your PowerTeacher, you should see an existing Google Classroom that has been already loaded with students!You just have ...
Workstations
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. Please remember, we try to answer every request as fast as we can. The department has a goal to solve 83% of all tickets within a seven day t...
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us.
Can I use email to reply to a ticket?
Yes, you can respond to the email updates you receive for an open ticket to send an update back to the ticket. Once the ticket is closed, you can no longer respond to the ticket with an email.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket, or email helpdesk@csdnb.org directly, or call 860-832-4692