Communications Apps

CSDNB-DM Direct Messaging Guides

CSDNB-DM Troubleshooting Guide

CSDNB-DM Troubleshooting / Issues Reporting Problem: Parent tried to log in with their email but it does not show a “Forgot Password” button Cause: The email isn’t being recognized for this contact.Suggested Steps: Double check they have typed the email correctly and hit next to continue.  M...

Messages XRE Guides

Message XRS: Message Max Recipient Error

Within Message XR, please go to your initial icon in the upper-right corner (see arrow #1). From there, select Account Info, scroll down to “Limited Use,” and uncheck the box (see arrow #2).

Messages XR: Steps for Sending a Message to a List of IDs

For this to be followed, you must already have a file with a list of student IDs (.csv, .txt, .tab, JUST NOT PDF) Supporting Video Part 1: Prepare the Recipient List File For this to work, you must have a file (txt, csv, tsv, anything but PDF) Part 2: Creating and Sending the Message Navigate t...

Messages XRE: Creating a Dynamic Group

Step-by-step instructions for creating a dynamic staff group in Messages XR. Supporting Video Part 1: Initial Group Creation Start the Group: Click Create Group in the top right corner. Name the Group: Enter a clear name (e.g., "All NBHS Employees"). Set School: Select the specific school (e....